Privacy Policy

A legal disclaimer

Last Updated: May 27, 2026

This Privacy Policy describes how Neurospicy OS ("we," "us," or "Company") collects, uses, and shares your personal information when you use our website at neurospicyos.com, any subdomains, our mobile application, and the Relief Room community (collectively, the "Service"). Neurospicy OS is operated by Blanco Travels LLC, an Indiana limited liability company.

For purposes of this Privacy Policy, references to the Company include Neurospicy OS, neurospicyos.com, theneurospicycollective.com, and any related brands or properties operated by Blanco Travels LLC.

The Service includes a mental health and wellness application built for neurodivergent women. Features include voice and text journaling (brain dumps), AI-assisted task organization, personalized reminders, progress tracking, and emotional regulation tools, along with a private online community (the "Relief Room"). Users create accounts, input personal thoughts and tasks, and receive AI-generated suggestions. By using the Service, you consent to the data practices described in this Privacy Policy.

TOPICS COVERED

Personal information we collect
Voice and audio data
AI processing of your data
How we use your personal information
How we share your personal information
How we store your data
The Relief Room community
Email marketing
Behavioral advertising
Your data protection rights (including California residents)
Children under thirteen
Third party websites
Changes to this policy
Contact us

PERSONAL INFORMATION WE COLLECT

When you visit the Service, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you use the Service, we collect information about the pages you view, what websites or search terms referred you to us, and information about how you interact with the Service. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

Cookies. Data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org
Log files. Files that track actions on the Service and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels. Electronic files used to record information about how you browse the Service.

We use Device Information for functionality (recognizing you and your preferences), analytics (understanding how the Service is used), and advertising (sharing limited data with third parties for advertising purposes, where you have not opted out).

You can set your browser to refuse cookies, but some features of the Service may not function properly. We do not currently respond to Do Not Track browser signals.

Provided Information. We also collect information you give us directly. This may include:

Personal identification information: name, email address, phone number
Account information: username, password, profile details
Content you create in the Service: brain dump entries (text or voice), task lists, journal entries, reminders, notes, and any other information you input
Billing information: billing address, payment information, including credit card numbers, when you purchase a subscription
Survey and feedback responses
Communications with us: emails, support requests, community posts
Anonymous demographic information that may include age, gender, and household composition

You may be required to provide certain Personal Information when you register for an account, subscribe to the Service, contact us, or use specific features.

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Provided Information.

VOICE AND AUDIO DATA

The Service allows you to record voice notes (also called brain dumps) and convert them to text. When you use voice features:

Voice recordings are transmitted to and stored on our servers and on the servers of our service providers, including the AI providers we use to process your audio.
Voice recordings may be converted to text using automated speech-to-text technology.
Voice recordings and resulting text may be processed by AI systems to surface priorities, organize tasks, or generate suggestions.
Voice recordings are treated as sensitive personal information.

You can delete individual voice recordings and associated text from your account at any time. You can also request deletion of all voice data by contacting us at hello@neurospicyos.com.

You are responsible for the content of your voice recordings. Please do not record other people without their consent, and please do not include personal information about other people in your recordings.

AI PROCESSING OF YOUR DATA

The Service uses artificial intelligence ("AI") to organize your brain dumps, suggest priorities, and surface content the system believes may be helpful. The AI is not a human, is not a clinician, and can be wrong. The AI's outputs are suggestions, not advice.

When you use AI-powered features:

Your input (text or voice) may be sent to third-party AI providers for processing.
Some AI providers may temporarily store your input to deliver responses or improve quality.
We do not knowingly allow third-party AI providers to use your Personal Information to train general-purpose AI models without your consent. We require our AI providers to operate under data-handling terms consistent with this Privacy Policy.
AI suggestions are not medical advice, diagnosis, or treatment.

You are responsible for evaluating any AI-generated suggestion before acting on it. The Company is not liable for outcomes arising from your reliance on AI-generated content. See the Disclaimer for additional information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Personal Information we collect to:

Operate, maintain, and deliver the Service you have requested
Process transactions and manage your account and subscription
Provide AI-assisted features such as task organization, prioritization, reminders, and journaling
Send you notices about your account, transactions, security, and changes to the Service
Communicate with you about your subscription, features, surveys, and customer support
Send you marketing communications about Company products and services, where permitted by law and consistent with your preferences
Screen orders for potential fraud or risk (including using IP address)
Improve and optimize the Service, including by generating aggregated and de-identified analytics
Carry out the Company's obligations and enforce our rights under any contract with you
Comply with applicable laws and respond to lawful requests from authorities
Any other purpose with your consent

HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell, rent, or lease your Personal Information to third parties.

We share your Personal Information with third parties only as needed to operate the Service, including:

Payment processors to securely handle billing and credit card information
AI service providers to deliver AI-assisted features
Hosting and infrastructure providers including but not limited to our database, storage, and application hosting partners
Community platform providers such as Skool, which hosts the Relief Room
Email and communication tools to deliver marketing and transactional emails
Analytics providers such as Google Analytics. You can read about Google's data practices at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout
Customer support tools including any CRM we use to track and respond to communications
Affiliate tracking tools if and when we operate an affiliate program

We require all service providers to use your Personal Information only to deliver their services to us and to maintain its confidentiality.

We may also disclose Personal Information without notice if we believe in good faith that disclosure is necessary to:

Comply with applicable law, subpoena, court order, or other lawful process
Protect and defend the rights or property of the Company
Act under exigent circumstances to protect personal safety, including the safety of users or the public

From time to time, we may contact you on behalf of external business partners about offers that may be of interest. In such cases, we may share your contact information with that partner only to the extent needed for that communication, unless you have opted out.

HOW WE STORE YOUR DATA

We process and store your data with third-party providers, including hosting, database, AI processing, email, payment processing, community platform (Skool), and customer relationship management providers. Please visit the websites of these providers for information about where their servers are located.

We use commercially reasonable security measures to protect against unauthorized access to, or unauthorized alteration, disclosure, or destruction of, information stored on our servers. No internet transmission or storage is 100% secure, and you submit your information at your own risk.

We retain your Personal Information for as long as your account is active and as needed to provide the Service, unless you ask us to delete it. We may retain certain information after account closure as required by law, to enforce our agreements, or to comply with our legitimate business interests.

THE RELIEF ROOM COMMUNITY

The Relief Room is hosted on Skool, a third-party community platform. When you join the Relief Room:

Information you post in the community (posts, comments, profile details) is visible to other members of the Relief Room.
The community is not confidential. Posts you make may be read by other members, by community moderators, and by Company staff. Do not post information you do not want others to see.
The Service and the Relief Room are not crisis services. If you or someone else is in danger, do not rely on the community for help. Contact emergency services or call or text 988 in the United States.
Certain disclosures may trigger mandatory reporting obligations under applicable law. If a community member discloses imminent harm to self or others, suspected abuse of a child or vulnerable adult, or similar information, we may be required to report that disclosure to authorities. We may also remove or restrict content that violates community guidelines.
Skool's privacy practices are governed by Skool's privacy policy, which is available on Skool's website. We do not control how Skool processes data.

By joining the Relief Room, you agree to follow the community guidelines published in the community. We reserve the right to remove any post and to remove or suspend any member who violates the guidelines.

EMAIL MARKETING

If you purchase from us, download a free resource in exchange for your email address, or opt in to receive emails, you agree to receive email communications from the Company, including newsletters, Service updates, promotions, and announcements.

You can stop receiving marketing emails at any time by clicking the unsubscribe link in any email, or by emailing hello@neurospicyos.com. If you unsubscribe, you may continue to receive transactional emails related to your account, subscription, or use of the Service.

BEHAVIORAL ADVERTISING

We may use your Personal Information to provide targeted advertising. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising on specific platforms:

You can also opt out of many advertising services through the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/

YOUR DATA PROTECTION RIGHTS

California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

Right to Know. Request details on what personal data we collect, use, and share.
Right to Delete. Request deletion of personal data, subject to legal exceptions.
Right to Correct. Request corrections to inaccurate personal information.
Right to Opt Out. Opt out of the sale or sharing of personal data.
Right to Restrict Sensitive Data Use. Limit the use of sensitive personal information, including voice data.
Right Against Retaliation. We will not discriminate against you for exercising your rights.

To exercise your rights, contact us at hello@neurospicyos.com. We may need to verify your identity before responding.

In connection with any Personal Information disclosed to a third party for a business purpose, you have the right to know the categories of Personal Information disclosed.

We may not be able to comply with deletion requests where retention is necessary to complete a transaction, detect fraud or security incidents, debug systems, exercise free speech, comply with legal obligations, conduct internal uses aligned with your expectations, or for similar reasons permitted under CCPA.

European Residents (GDPR)

If you are a European resident, you have the right to access Personal Information we hold about you and to request that it be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to processing and to request data portability.

We process your information to fulfill our contracts with you (such as your subscription), to comply with legal obligations, and to pursue our legitimate business interests.

Your information will be transferred outside of Europe, including to the United States. By using the Service, you consent to such transfer.

To exercise these rights, contact us at hello@neurospicyos.com.

All Users

Regardless of where you live, you may contact us at hello@neurospicyos.com to ask questions about your Personal Information or to request changes.

CHILDREN UNDER THIRTEEN

The Service is not directed to children under 13. We do not knowingly collect Personal Information from children under 13. The Service is intended for users 18 years of age or older.

If you believe a child under 13 has provided Personal Information to us, please contact us at hello@neurospicyos.com and we will delete the information.

THIRD PARTY WEBSITES

This Privacy Policy applies only to the Service. We are not responsible for the data collection or privacy practices of any third-party site we link to, or of any site that links to us. We encourage you to read the privacy statements of other sites you visit.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, in the Service, in our legal obligations, or for operational reasons. The "Last Updated" date at the top of this page will be updated.

When changes are significant, we will provide notice through the Service, by email, or by posting a prominent notice on neurospicyos.com. Continued use of the Service after a change has been posted constitutes your acceptance of the updated Privacy Policy.

COMPLAINTS

If you believe we have not handled your Personal Information in accordance with this Privacy Policy, please contact us at hello@neurospicyos.com so we can resolve the issue.

European Union residents have the right to lodge a complaint with their local data protection authority.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

CONTACT US

For questions about this Privacy Policy or to exercise your data protection rights, contact us at:

Neurospicy OS Operated by Blanco Travels LLC Email: hello@neurospicyos.com Phone: (317) 399-4020